How to File Consumer Complaint Online

Online Consumer Complain Kaise Kare

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    How to Register Consumer Complaint Online

    1.    How to get User ID and Password

    For registering complaints online through the portal, user needs a one time registration to obtain userid and password.  For the purpose, after entering the url address, click on the New Consumer Signup link on the right side of the screen as shown below:-

    Consumer Complaint Online


    On Clicking the above link, the User Registration Page opens as below:-


    Consumer Complaint Online


    The Mandatory information given in Red Astrerix are to be filled in and after clicking the ‘Accept Terms and Conditions’, user registration is completed and a popup appears as below:-

    Consumer Complaint Online

    User needs to open his / her registered email id (which will be his / her login id) and verify the email received as below:-

    Dear ………..,


    Please Click Here for verifying your registration for activating your account.


    After verifying the above link, Registration is complete.

    2.    How to Change Password?

    Password can be changed through the Change Password Button after logging in.  If password is forgotten, you can reset by clicking the Forgot Password link below the login button in the first screen.


    3.    How to Register a Complaint?

    Enter userid and password in the login Page as below:

    Consumer Complaint Online

    Enter your email id and the Password you set while registering and fill the captcha.  You will be taken to the page as below:-

    Consumer Complaint Online

    If you are looking for some information only, select Enquiry radio button else select the default Complaint Button.

    Select the State from where you have purchased, Select Industry from the Combo Box, Select Category from the Combo Box

    Fill up complaint details and upload scanned copy of supporting documents if any in .JPEG, .PNG, .PDF or .Doc format

    Press Submit Button.    A pop up appears with Docket No. for your complaint


    4.  How to Track the Status of Complaint?

    Status of all complaints are trackable through the link provided on the left of your screen after logging into your account under complaint History

    Consumer Complaint Online


    If a problem has been resolved, user can close the complaint by clicking the take action button and submitting. Status can also be tracked without logging in by providing the docket number under the link track complaint

    Consumer Complaint Online


    Answered on December 28, 2016.
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